Client: Wellpepper Inc.
A healthcare startup based out of Seattle, Washington. When I first started working with Wellpepper in 2012, their focus was on helping physical therapists and their patients track exercise adherence and ensure that exercises were completely correctly. They have since pivoted into hospital out care, offering a wider range of services all geared toward promoting speedier recovery with better patient outcomes.
Roles
Lead User Experience Designer
Lead Visual Designer
Workshop Facilitator
Project Brief
The two key factors why a physiotherapy patient is slow to recover or doesn’t recover properly after an injury is that they don’t do their exercises regularly or don’t perform them correctly. Wellpepper had a brilliant plan to help patients achieve their goals and recover faster, but they needed some user experience and user interface help to get their ideas across to patients and get buy-in from physical therapists. That’s where I came in back in October 2012. My task:
- Design a physical therapist tablet app to administer care plans and track adherence.
- Design a patient mobile app to set goals, watch personalized exercise videos, and track progress.
Since then Wellpepper has pivoted into hospital patient out-care. This added layers of complexity to the tasks required of patients and providers, as well as different views for an expanding number of user types across multiple applications and portals.
Process
- Facilitated stakeholder workshops to understand each user type and how the interface should adapt to suit their specific needs.
- Defined the Wellpepper ecosystem and how each touchpoint, user type, and non-digital input worked together.
- Determined the flow of each application and further explore how they impacted one another.
- Designed wireframes for all screens and made adjustments as development moved forward.
- Modernized Wellpepper’s visual design language and implemented it across interfaces.
UX Toolkit
Stakeholder Workshops
Persona Development
Information Architecture
Ecosystem Mapping
Interaction Design
User Interface Design
Rapid Prototyping
Results
Wellpepper patients are over 70% engaged with their mobile treatment plans than traditional treatment plans.
Boston University Parkinson's Study
In Fall of 2013, a Boston University study using Wellpepper with FitBit integration showed the following results after the first three months of study:
“…those using [Wellpepper] had a higher exercise adherence rate (81 percent) than those using traditional paper methods (57 percent). They spent more time performing moderate-intensity exercise, reported more confidence in their ability to exercise successfully, and rated the program 9 out of 10 for satisfaction.”
Awards
Mayo Clinic Think Big Challenge
Wellpepper was selected for the first-ever Mayo Clinic Think Big Challenge, which was sponsored by Mayo Clinic Center for Innovation (CFI), Mayo Clinic Ventures and AVIA Health Innovation. Winners received a $50,000 award and one year of consultation to help develop their innovative concepts for market.
Normally I'd direct you to download the app (which you can still do), but it would require a practitioner to setup a custom exercise regime to demonstrate the app's features in full.